Root Cause Analysis for Operations Managers: From Novice to Proficient

Master the essential techniques of Root Cause Analysis to identify, analyze, and resolve operational inefficiencies and quality issues, driving continuous improvement in your role as an Operations Manager.
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Foundations of Problem Identification and Initial Analysis

Unit 1: Understanding Operational Problems

Unit 2: Defining the Problem Clearly

Unit 3: Initial Cause Analysis: The 5 Whys

Advanced Root Cause Investigation and Solution Implementation

Unit 1: Visualizing Causes with Fishbone Diagrams

Unit 2: Data-Driven Cause Validation

Unit 3: Solutions and Communication