Unit 1: ITSM Core: Incident & Problem Management
Unit 2: ITSM Core: Change & Release Management
Unit 3: ITSM Core: Request & Knowledge Management
Unit 4: Service Delivery Beyond IT
ServiceNow Business Analysis for Functional Experts: Core Modules & Process Automation
Master ServiceNow's core modules and platform capabilities from a business analyst's perspective, focusing on process automation, stakeholder needs, and strategic alignment across diverse industry segments.
Unit 1: SPM Foundations & Strategic Planning
Unit 2: Portfolio & Program Execution
Unit 3: Resource & Financial Management
Unit 4: Performance & Value Realization
Unit 1: Procurement Process Automation
Unit 2: IT Asset Management (ITAM) Deep Dive
Unit 3: Vendor Management & FSM
Unit 1: GRC Fundamentals in ServiceNow
Unit 2: Security Operations in ServiceNow
Unit 3: GRC & SecOps Integration
Unit 1: PA Fundamentals for Business Analysts
Unit 2: Building & Interpreting PA Dashboards
Unit 3: PA for Process Improvement
Unit 4: Advanced PA for Business Value
Unit 1: Foundations of Stakeholder Engagement
Unit 2: Eliciting User Needs & Requirements
Unit 3: Translating Needs to Functional Requirements
Unit 4: Managing & Validating Requirements