Amazon Devices Technical Support Onboarding: Core Devices & Troubleshooting

Equip yourself with the essential knowledge and skills to confidently troubleshoot and support Amazon's core devices, ensuring exceptional customer experiences.

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Core Amazon Devices: Features and Functionality

Unit 1: Introduction to Amazon Devices

Unit 2: Echo Devices

Unit 3: Fire TV Devices

Unit 4: Kindle Devices

Unit 5: eero, Ring, and Blink Devices

Troubleshooting and Customer Communication

Unit 1: Troubleshooting Fundamentals

Unit 2: Communication Skills for Tech Support

Unit 3: Navigating Amazon's Internal Resources

Unit 4: Device-Specific Troubleshooting