ServiceNow HRSD for ITSM Developers: Core HR Functional Knowledge (2.5-hour)

Master the foundational HR functional knowledge essential for ServiceNow ITSM Developers to effectively build and optimize HR Service Delivery solutions on the ServiceNow platform.

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Understanding the HR Service Delivery Landscape

Unit 1: The Employee Journey: HR's Role

Unit 2: HR Cases: The Heart of HRSD

Enhancing Employee Experience and Self-Service

Unit 1: The Employee Center: Your HR Hub

Unit 2: Building Effective HR Knowledge Bases

Unit 3: Optimizing Self-Service with Knowledge

Building Efficient HR Workflows and Compliance

Unit 1: HR Data Security and Compliance Fundamentals

Unit 2: Automating HR Workflows

Unit 3: Advanced Workflow Configuration

Optimizing HR Service Delivery and Collaboration

Unit 1: Streamlining HR Case Collaboration

Unit 2: Measuring HRSD Performance

Unit 3: Continuous Improvement in HRSD