Restaurant Management Fundamentals for New Managers
Master the core principles of restaurant management to boost profitability, efficiency, and customer satisfaction.
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Understanding Restaurant Financials
Unit 1: Financial Statement Fundamentals
Intro to Restaurant $
P&L Statement Deconstructed
Balance Sheet Basics
Cash Flow Statement
Statement Relationships
Unit 2: Key Financial Ratios
Food Cost Percentage
Labor Cost Percentage
Prime Cost Calculation
Other Key Ratios
Ratio Benchmarking
Unit 3: Cost Control and Revenue Generation
Menu Engineering
Waste Reduction
Labor Optimization
Boosting Revenue
Financial Analysis
Optimizing Inventory Management
Unit 1: Foundations of Restaurant Inventory
Inventory's Impact
Key Inventory Metrics
Inventory Control Methods
Theft & Loss Prevention
Tech for Inventory
Unit 2: Mastering Ordering Procedures
Par Levels Explained
Demand Forecasting 101
Vendor Relationship Mgmt
Optimizing Order Frequency
Receiving Best Practices
Unit 3: Advanced Inventory Strategies
ABC Analysis
Just-in-Time (JIT) Inventory
Waste Reduction Tactics
Menu Engineering & Inventory
Auditing Your Inventory
Effective Labor Management
Unit 1: Staff Scheduling Strategies
Intro to Labor Costs
Forecasting Demand
Creating Staff Schedules
Scheduling Software
Legal Considerations
Unit 2: Employee Training and Development
Training ROI
Onboarding
Skills Training
Cross-Training
Training Evaluation
Unit 3: Performance Management and Motivation
Performance Standards
Performance Reviews
Incentive Programs
Recognition
Addressing Issues
Enhancing Customer Satisfaction
Unit 1: Understanding Customer Feedback
Why Feedback Matters
Collecting Feedback
Analyzing Feedback
Acting on Feedback
Feedback Tools
Unit 2: Online Reputation Management
The Online Landscape
Monitoring Your Brand
Responding to Reviews
Handling Negativity
Encouraging Reviews
Unit 3: Service Recovery
Understanding Recovery
Empowering Employees
The A.P.O.L.O.G.Y.
Turning it Around
Following Up
Ensuring Health, Safety, and Sanitation Compliance
Unit 1: Foundations of Restaurant Safety
Intro to Restaurant Safety
Foodborne Illness 101
Personal Hygiene
Safe Food Handling
Unit 2: Implementing HACCP Principles
HACCP Intro
Conducting a Hazard Analysis
Critical Control Points
Monitoring and Corrective Action
Verification and Validation
Unit 3: Maintaining a Safe Environment
Cleaning & Sanitizing
Pest Control
Waste Management
Facility Maintenance
Emergency Procedures
Safety Data Sheets (SDS)
Marketing and Promotion Strategies
Unit 1: Marketing Fundamentals for Restaurants
Restaurant Marketing 101
Know Your Customer
Competitive Analysis
Crafting Your Brand
Setting Marketing Goals
Unit 2: Digital Marketing Strategies
Social Media Marketing
Email Marketing Basics
Online Advertising
SEO for Restaurants
Restaurant Website Tips
Unit 3: Promotional Strategies and Measurement
Discounts & Coupons
Loyalty Programs
Special Events
Partnerships
Measuring Success
Restaurant Operations and Efficiency
Unit 1: Optimizing Restaurant Workflow
Workflow Analysis Basics
Mapping Your Workflow
Finding Bottlenecks
Streamlining Techniques
Continuous Improvement
Unit 2: Table Management and Service Optimization
Table Turnover Tactics
Order Taking Efficiency
Speedy Food Prep
Expediting Like a Pro
The Art of Upselling
Unit 3: Leveraging Technology for Efficiency
POS Power
Online Ordering Magic
KDS: Kitchen Display
Inventory Software
Data-Driven Decisions