Unit 1: Understanding Tier 1 Support
Unit 2: Communication and Customer Service
Unit 3: Ticketing Systems and ITIL
Tier 1 Help Desk Support Fundamentals
Master the core skills and knowledge to excel as a Tier 1 Help Desk Support professional and provide exceptional user assistance.
Unit 1: Hardware and Software Troubleshooting
Unit 2: Networking and Remote Support
Unit 3: Security and Cloud Fundamentals