Stakeholder Influence for New Managers
Master the art of stakeholder influence to drive team success as a new manager.
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Understanding the Stakeholder Landscape
Unit 1: Identifying Your Stakeholders
Who Are Stakeholders?
Primary Stakeholders
Secondary Stakeholders
Unit 2: Stakeholder Mapping and Analysis
Intro to Stakeholder Maps
Power/Interest Grid
Influence/Impact Grid
Unit 3: Assessing Stakeholder Impact
Stakeholder Impact
Impact Assessment
Mitigating Negative Impact
Case Study: Stakeholders
Effective Communication and Relationship Building
Unit 1: Communication Foundations for Stakeholders
Active Listening: Hear!
Practicing Active Listening
Communication Styles
Unit 2: Tailoring Your Message
Know Your Audience
Crafting Targeted Messages
The Art of Persuasion
Unit 3: Conflict Resolution and Proactive Management
Conflict Styles
Conflict Resolution
Proactive Issue Management
Difficult Conversations
Gaining Stakeholder Buy-In and Sustaining Engagement
Unit 1: Influence Tactics for Stakeholder Support
The Power of Influence
Building Coalitions
Appealing to Values
Unit 2: Data and Narratives for Advocacy
Data-Driven Arguments
Crafting Narratives
Unit 3: Sustaining Stakeholder Engagement
Engagement Plan Basics
Regular Communication
Feedback Mechanisms
Proactive Issue Mgmt
Staying the Course